Return Policy

in BeWe care about ensuring your story reaches you in the best possible quality, and we carefully review each order before printing and shipping it.

Customized products

Because stories Be It is designed and printed specifically for each child using the name, picture and data specified by the customer. The product cannot be returned or exchanged after it has been prepared or printed due to a change of mind or incorrect data entry by the customer.

When can a return or exchange be requested?

You can contact us in the following cases:

• The product arrived damaged or with a clear printing defect.
• There is an allocation error on our side.
• Receiving a product different from the product ordered.

Please contact us during 48 hours from receiving the orderPlease send us the order number and clear photos showing the problem, and we will review the case and contact you to provide the appropriate solution.

Cancel order

Order cancellation is possible before the design or production phase begins. Once the custom product has started production or printing, it may not be possible to cancel the order.

Shipping costs in case of error

If the return or exchange is due to an error on our part Be Or due to a defect in the product, you bear Be Costs of reshipping or sending a replacement product.

Contact us

For any inquiries regarding returns or exchanges, you can contact us through:

e-mail: support@kunhero.com
Phone: 01123122431