Shipping and Delivery Policy

We strive in Be We carefully prepare your personalized storybook and deliver it to you in the best possible quality. Because each storybook is specially created with your child's name and photo, the order undergoes a processing stage before being handed over to the shipping company.

Order processing time

Orders are processed within 10 working days From the date of order confirmation.

Preparation time may vary during peak periods and seasons, and in case of any unexpected delay we will contact you.

Delivery time

After the order is processed and handed over to the shipping company, delivery usually takes:

• Cairo and Giza: 10 working days.

Delivery time may vary slightly depending on the governorate or the shipping company's circumstances.

Shipping cost

Shipping costs are clearly displayed during order completion and before purchase confirmation, and may vary depending on the delivery address and governorate.

Verify shipping details

Please make sure that your name, phone number and address are written correctly and completely when completing the order.

If there is an error in the shipping data, please contact us as soon as possible to amend the data before handing the order over to the shipping company.

Order delayed

If the expected delivery period has passed and your order has not arrived, you can contact us and we will help you track the shipment with the shipping company.

Orders damaged during shipping

If your order arrives damaged as a result of shipping, please contact us immediately and send clear photos showing the condition of the order and packaging. We will review the problem and take appropriate action.

Contact Us

For any questions regarding shipping or the status of your order, you can contact us through the page. Contact Us Or via:

e-mail: support@kunhero.com
Phone: 01123122431